Meet the Office Staff

We want to be the best service around!  In order to achieve our goal, we candidly ask our clients to rate both the caregivers and our office staff on the level of service we provide.  Please click on the link below to see how our clients rated our service.

Looking for home care for seniors in Virginia? Jason can help.Jason Sager, Franchise Owner

Originally from Midland, Michigan, Jason has an MBA from Louisiana State University and received his undergraduate degree from Western Michigan University. Before purchasing the Home Instead Senior Care franchise, Jason was a financial analyst with ExxonMobil and a sales manager with the Kellogg Company. In 2006, he was selected as a member of the Annandale Chamber of Commerce. Jason is a Certified Senior Advisor (CSA)®.  In July 2008, Jason was elected to the Board of Directors for the National Capitol Area Alzheimer’s Association.

 

 

senior care in virginia with LauraLaura McKay, RN, BSN, Director of Nursing

Responsible for the training of CAREGivers and meeting with clients that need personal care, Laura plays a vital role in direct care for our clients. Since we do not charge for assessments, families feel comfortable asking Laura about services, medication or medical related issues.  Laura has a wealth of experience that she brings to Home Instead Senior Care.  As a member of the Leadership Team, all of the CAREGivers performing personal care report to her.

 

Andrew Butler knows how to be a great caregiverAndrew Butler, Director of Operations

Being the grandson of a Home Instead Client, Andrew had a unique perspective of Home Instead Senior Care.  We have been truly blessed for him to join our team.  Andrew conducts quality assurance visits at our client’s homes.  He is responsible for building relationship between the CAREGivers and Clients.  Our clients love their monthly visit with Andrew.  It is a great opportunity to let him know how things are going.  He wants every client to have an amazing experience with our company.

 

Senior care living options from Simon Simon Boyce, Director of Marketing

Leading the effort to communicate to healthcare professionals, Simon is an important part of the Home Instead family.  Educating the community is the first step in delivering quality care.

 

 

John knows first-hand the value of senior caregiver servicesJohn Johnson, Community Liaison

Letting healthcare professionals know about the Home Instead Senior Care service offering is critical to helping families find immediate care in emergency situations.  John will work directly with a client’s primary care physician, social worker or case manager to ensure a seamless flow of information.

 

Amy Reynolds, Community Liaison

Amy Reynolds selects home care providers for clients

In Fairfax County, there are over 200 home care companies.  All of them say they have the best caregivers.  Amy demonstrates the true Home Instead difference to clergy, associations, support groups, healthcare groups, anyone that will listen.  Amy will also present on many important topic to share the Home Instead education with our local community.

 

Layne Couser - home care deliveredLayne Couser, Staff Coordinator

Born in Baltimore, Maryland, Layne attended Calvert Adult High School and attended Coppin State College. At Home Instead Senior Care, Layne’s duties include interviewing CAREGivers and performing nationwide criminal background checks. She has the large task of ensuring proper placement of CAREGivers and clients.

 

 

Shelbee Williams - Community Liason for Home Instead Senior Care FairfaxShelbee Williams, Community Liaison & Marketing Lead

The first person CAREGivers speak with is Shelbee.  She has a great way of selecting the best CAREGivers.  We do a thorough interview, reference check, criminal background and drug test.  Shelbee helps ensure our high standard is met with every CAREGiver.  Also, Shelbee is one of the best at giving presentations to many community groups.  Ask her to come speak about many issues facing older adults.

 

Jasmine Wood personal in home care servicesJasmine Wood, RN, BSN, Registered Nurse

Home Instead Senior Care has a nurse on duty 24hrs a day/7 days a week.  Jasmine helps us after hours and on the weekends with new client assessments and CAREGiver observations.  She is always more than willing to help answer CAREGiver or clients questions.

 

 

Trupti Patel - Senior Care Coordinator

Trupti Patel, Client Care Coordinator & Bookkeeper

Starting as a CAREGiver, Trupti knows what it takes to provide excellent care.  Trupti fills many office functions, including monitoring CAREGiver clock in and outs (so we are always on-time) and client billing.  Accurate billing and CAREGivers on time are two fundamentals that help us have a successful client relationship.

 

 

 Sharon Jeffers senior caregiver servicesSharon Jeffers, Staff Assistant

Details make the difference in a large home care company.  Sharon calls references and employment inquiries, updates training in CAREGiver files, etc.  All these tasks are so important in ensuring we deliver excellent care to our clients and that we are the employer of choice among our CAREGivers.  She knows the Home Instead mission well, since she is also a great CAREGiver.

 

 

A Note About Follow-Up

Frequency of follow up is something you should demand from a home care company.  All too often home care companies will pair a caregiver with a client and never express interest in either party again until there is a problem.  At Home Instead Senior Care we understand the need to build and maintain relationships in order to recognize and resolve problems before they develop.  Our clients and CAREGivers are not just names on a list or profiles on a computer.  We seek to meet and interact with our clients and employees on a regular basis in order to know them as individuals and then meet their individual needs.

At our local Home Instead Senior Care franchise office, we follow up with every client at least once a month to ensure that quality care is being provided.  Our client care coordinator intersperses friendly phone calls with home visits so that our clients have ample opportunities to ask questions or address any concerns they may have.

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"We are very fortunate to have the opportunity to work with some of Fairfax County's most special people, our CAREGivers."

7058 Columbia Pike Annandale, VA 22003 703.750.6644